Refund & Cancellation Policy
Last Updated: 20 August 2026
Sanskriti Jan Shikshan Sanstha (SJSS) appreciates the support of all donors and contributors who help us carry out our charitable and social welfare activities.
This Refund & Cancellation Policy explains the circumstances under which donations made through our website may be cancelled or refunded.
1. Voluntary Donations
All donations made to Sanskriti Jan Shikshan Sanstha are voluntary contributions intended to support the organization’s charitable and social welfare activities.
Once a donation has been successfully processed, it may not ordinarily be cancelled or refunded.
2. Refund Requests
A donor may contact SJSS if:
- The same donation was accidentally made more than once.
- An incorrect amount was charged due to a technical or payment processing error.
- The donor believes that a transaction was processed incorrectly.
- The payment was debited from the donor’s account but the donation was not successfully recorded due to a technical issue.
Refund requests should be submitted as soon as possible after the transaction.
3. Information Required for Refund Requests
To review a refund request, the donor may be required to provide:
- Donor’s full name
- Registered email address or phone number
- Donation date
- Donation amount
- Transaction/reference ID
- Payment gateway details or transaction confirmation
- Reason for requesting the refund
SJSS may request additional information where reasonably necessary to verify the transaction.
4. Refund Approval
All refund requests will be reviewed by SJSS on a case-by-case basis.
A refund will only be processed where SJSS determines that the request is genuine and falls within the circumstances described in this policy.
SJSS reserves the right to reject refund requests where the donation was successfully processed and there is no valid reason for reversal.
5. Refund Processing Time
If a refund is approved, it will generally be processed to the original payment method used for the transaction.
The time taken for the refunded amount to appear in the donor’s account may depend on the payment gateway, bank or financial institution.
6. Duplicate Transactions
If a donor has accidentally made the same donation more than once, the donor should contact SJSS with the relevant transaction details.
After verification, the duplicate transaction may be considered for refund.
7. Tax Benefits and Donation Receipts
Where a donation receipt or tax-related document has already been issued, the donor may be required to provide relevant information or documents before a refund is processed.
Any tax implications arising from a refund shall be the responsibility of the donor, subject to applicable law.
8. Cancellation of Other Services or Applications
Where the website provides applications for membership, volunteering, events, training programs or other activities, cancellation terms may vary depending on the particular activity.
Any specific cancellation conditions applicable to such activity will be communicated separately.
9. Contact for Refund Requests
For refund or transaction-related queries, please contact:
Sanskriti Jan Shikshan Sanstha (SJSS)
Uttar Pradesh, India
Website: https://sanskritijanshikshansanstha.org/
Email: info@sanskritijanshikshansanstha.org
Phone: +91 9793248292, +91 9793056072
Please mention “Refund Request” in the subject line of your email and provide the transaction/reference ID wherever available.
10. Changes to This Policy
SJSS reserves the right to update this Refund & Cancellation Policy from time to time. Any changes will be published on this page with an updated “Last Updated” date.
